Maribel Fvv

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Verified Buyer
| map-marker Jamestown, New York

Good review, no real complaint

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Phoenix American Warranty - Good review, no real complaint
Phoenix American Warranty - Good review, no real complaint - Image 2

no complaint, I had an OEM microwave convection over replaced for NO charge . Can't complain about that.

only complain.t I have is poor (no) website and poor communication check all warranty companies before buying. FEW have great ratings

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User's recommendation: so so

Dawon Mtm
map-marker Lansdale, Pennsylvania

Complete SCAM

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Tell me mechanic needs to call to start claim, tell mechanic I need to call to start claim. Then just dont answer phone at all. Complete scam they better give me the money back Ipaid for warranty towards my loan before I break someones legs at the car dealership

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User's recommendation: Do not fall for it

Heavenly S Jyd

Stolen vehicle

My vehicle was stolen from my parking lot from someone I just started dating, we been seeing each other a few weeks and he was intoxicated and there was snow, so I let him sleep on my couch and when I woke up at 4 am my car and him were gone. I reported it to the Rockford Police department. Rpt # RP24-00**** is the number

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Preferred solution: Speak to agent

Lorraine J Cbd

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Verified Buyer
|

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Verified Reviewer

Cancellation and refund

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Phoenix American Warranty - Cancellation and refund
Phoenix American Warranty - Cancellation and refund - Image 2

I tried to call and cancel my Gap insurance, but they hung up on me 3 times. So how do I cancel ? ??

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Cons:
  • Lie not paying very bad serive
  • Not talking to a live person

Preferred solution: Full refund

User's recommendation: Don't take gap insurance out.

Destynee Cvv

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Verified Reviewer

Not covering repairsk

my cv axel is completely broke and they refuse to cover it. said its only covered if i have the seals and gaskets coverage which is on vehicles under 100k miles.

my rear struts are completely broken and they wont cover those. and a caliper needs replaced and they denied it. said it was a leak and leaks arent covered. since ive gotten this vehicle they have only covered 2 repairs out of the 4x my vehicle has been in the shop.

its a 2010 and ALL the original parts are on it and ALL are breaking.

my loan is for 10k. i have almost have that in repairs already and im not even done.

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Cons:
  • Rarely pay for anything
TARA M Nce

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Verified Reviewer

Discontinued business' with no explanation

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We have used this company many times for our customers. A particular customer came in twice in a month, they said they are no longer doing business with us.

I ask for an explanation, something we may have done, Nothing, no explanation, no customer service, no management to help us fix this. We had to send a sad customer down the road with no other business in this area willing to work with warranty companies.

Shame on you. *** poor customer service and business.

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Cons:
  • Do not expect to get anything resolved with poor communication

Preferred solution: Apology

User's recommendation: Do not recommend!!! NWANS is fabulous is you need direction.

Alex L Acd

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Verified Reviewer

Warranty

I got my car about a month ago and my transmission went out. I need to get my car towed to a shop but dont know which shops I can use.

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Preferred solution: A new transmission

Lorraine J Cbd

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Verified Reviewer
| map-marker Chicago, Illinois

Cancellation and refund

Give me a good number to call. ???

??? ??? ??? ???

??? ??? ??? ???

??? ??? ??? ???

??? ??? ???

??? ?

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Tara T Dxb

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Verified Reviewer
| map-marker Columbus, Georgia

Why are we black listed?

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They informed us were are "black listed". I talked to many people at the company just trying to figure out why and no one had any reason, I feel we should at least have reasoning for this decision.

The customer will be at loss because no one around here wants to deal with warranties.

I give one star due to awful customer service, I have to call and sit on the phone for hours to get answers and then this. Very disappointed

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Cons:
  • Bad customer service

Preferred solution: Just need an explanation.

User's recommendation: NWAN is great, fast and easy to deal with. They take care of their customers!

Dayanara Imh

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Verified Reviewer
| map-marker Tampa, Florida

Questions about my warranty

No answer and no call back. So far, not impressed at all with the customer service here. When you need help with a warranty, it's not something that can be pushed off and sadly I'm left with no help.

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Leonard C Twl

To find out why y'all been jerking me around for the past 2 weeks

Hung up on me and I wasn't able to speak with a supervisor or manager and I'm the paying customer and I was tired that an adjuster has to be sent out to the dealer for the third time and it's been over 2 weeks

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Loss:
$900

Preferred solution: My car fixed

User's recommendation: Have your attorney to handle this matter

Anonymous
map-marker Cleveland, Ohio

Towing

Horrible ! Horrible contract service plan whatever everything about this company is horrible. Do not waste your hard earned money on this service plan they will give you the run around and not respect your time.

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Shelly L Hpt

Claims warranty

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I purchased the premium warranty plan my clutch went Out 3 days later and they said that it didn't cover that when the brochure clearly says that they do.

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Loss:
$3000
Cons:
  • Advertised transmission was covered and then refused to cover my transmission
  • Do not hold up to their end of the bargain

Preferred solution: The coverage that I was promised when I purchased the warranty

User's recommendation: Hope that your car doesn't break down

Insurance Expert Talks

Insurance Claims Tips: What Red Flags to Watch Out

Apr 23, 2021

How to file an insurance claim? Why do you need a public adjuster? Vince Perri, CEO of Commercial Claims Advocate, shares his best tips about insurance claims. Find out how to deal with complex residential insurance claims and commercial losses.

Read full article
Vince Perri
Vince Perri

Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.

Jeff W Ivj

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Verified Reviewer

Denied our first claim on a unsafe vehicle

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Phoenix American Warranty - Denied our first claim on a unsafe vehicle

Bought a 12 Wrangler had shakes check engine lights uncontrollable braking performance. After months of trying to get to the bottom we got a loaner and a appointment at our Jeep dealership.

After all Wynns denied repair at first independent shop . Jeep dealer calls Wynns and told by Wynns because a brake line collapsed I was liable for all repairs. Now this vehicle and contract were current at the time of putting a unsafe vehicle in the shop per Jeep work needed to be done to get to the problem. When Wynns again denied the claim I became outraged and told them to cancel my contract.

Of course they did on mine lol.. All I ask is that Wynns honor the needed repairs and I'll move on.

Credit Acceptance isn't helping either. Run fast run far from this company.

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Loss:
$35
Cons:
  • Lie about coverage

Preferred solution: The Jeep to be able to be driven and them to cover all items that should be covered

User's recommendation: Don't get suckered

Jermaine J Aww

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Verified Buyer
|

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Verified Reviewer
| map-marker Chicago, Illinois

My car

Phoenix American Warranty - My car

My car needs to be approved to be fixed and the company that's fixing it call to let the warranty company know and get approved Wynn's was disrespectful to the car place that's fixing my car and it's still not been approved because they are closed

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Keri P Fsu

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Verified Reviewer
| map-marker New York, New York

I need a warranty number

Im unsure how to find my warranty info so i can get service done on my car. Can someone please help me

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